At Terra Lu Travel we are aware that you trust us by putting your treasure into our hands: your clients. Already from the very beginning, the details of the tour are communicated closely with you. Safety starts when we share hotel names with you as soon as we book them, giving you the chance to get involved and ask for changes if necessary. At the end you will get a day by day itinerary which has all the details - the same document the bus driver and the tour director work with. This way you'll always know where your people are. And you can reach someone of the Terra Lu Team 24/7 using our emergency number we will share with you.
In case of a medical need we will not hesitate to see a doctor with your traveler, go to a hospital, or even call an ambulance. The Health Insurance which is included in all our tours covers the costs with no need to waste time for clarification.
And, though we never needed it in our 30 years history, even in the worst case of an accident: We are prepared with a full professional emergency plan and contracted a backup company which would provide any help necessary.